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标题: B2X Care Solution招聘[Solution Designer] [打印本页]

作者: michelle大米 时间: 12.6.2018 07:03
标题: B2X Care Solution招聘[Solution Designer]

B2X is a premier provider of end-to-end customer caresolutions to global high-tech industries. With its unique after-sales servicesolution portfolio, B2X supports manufacturers of consumer electronics andinsurances in managing their global service business. State-of-the-art customersupport, call center, repair and logistics fulfilment solutions are providedthrough an integrated business process and systems platform, supported by atriple-digit number of world-class service partners around the globe.

B2X is passionate toachieve the ideal trade-off between service innovation and operationalexcellence for its customers, creating sustainable value through growingconsumer loyal

Solution Design / Bid Project Manager

In this pivotal role between Sales, Operationsand Corporate Functions, we are looking for an open-minded, positive andmotivated peer thriving on opportunities to both drive top-line sales as wellas impacting bottom-line results by closely co-operating with all B2X-internalteams as well as current and potential clients.

Your key responsibilities:

· Directcontact to current and potential clients to discuss requirements and tailorindividual solutions

· Collaboratewith Account Management and Business Developers when creating and presenting proposalsand responses to RfQs and informal proposal requests

· Builda Bid Project Plan and assign tasks and input requests to internalstakeholders; track progress and follow-up with stakeholders on missing input

· Validateand discuss input from stakeholders based on logical checks and experiencesTake ownership for Solution Creation and Documentation in Word, PowerPoint orweb-based collaboration platforms

· BuildBusiness Cases and Bid Simulation Models in Excel; calculate and negotiatepricing

· Ensurealignment and approval of the solution and business case across allstakeholders (incl. senior management)

· Continuouslyrefine the scope of the proposal in the discussion with the client

· Drivecontract negotiations

· Handoversuccessful bids to Operations after contract signature and support operationalramp-up

· Occasionallytake responsibility implementing and running day-to-day operations of newclient-projects

· Designgeneric solutions for future offerings in co-operation with the ProductManagement team

Your qualifications:

· At least 1 years of work experience in projectmanagement, management consulting or electronics industry; customer careexperience is beneficial but not mandatory

· Stronganalytical skills with a proven passion for detail

· Staminato deliver results with a strong bias for action

· Openand positive attitude towards working within a multicultural team across theglobe; trust-building competence with a focus on expectation management

· Identifiesthe communications needs of each stakeholder group in conjunction with businessowners and subject matter experts.

· Goodknowledge and experience in Business Plan creation, Process Analysis andDocumentation with Word, PowerPoint and Visio

· Excel-savvywith experience in business modelling and simulation; Access skills aredesirable, but not mandatory

· Fluentin Chinese verbal and writing, any additional language is a plus

What we offer:

· Aversatile, international area of responsibility with which you are at the pulseof the company and taking a pivotal role influencing crucial decisions

· Amulti-cultural company

· Working location: Munich (2month)+ China, Shenzhen

· Theopportunity to manage the need for your (international) travel self-controlled,within limited bandwidths

· Colleagueswhich are more than happy to welcome youty and reducing service costs.

Are you interested?

Please provide your resume, references and salaryexpectations to jobsapac@b2x.com

作者: michelle大米 时间: 13.6.2018 07:13

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