About Huawei
• Our products and solutions have been deployed in over 140 countries, serving more than one third of the world’s population.
• Our business language is English: Unlike other players in the industry, we truly offer an English language dominated environment. This means: the opportunity to work in a multinational with people from multiple backgrounds- a deep enhancement for any resume.
• We seek and reward talent. At Huawei, if you are driven and show results, you will see these efforts rewarded. We have a culture that rewards hard work and dedication. We don’t take people for granted.
• 18 locations in Germany. 5 Research & Development Centers. 1600+ employees in Germany. Yes, we are growing!
• We operate globally! We are the largest telecommunications equipment manufacturer in the world, and we are going for more every day. Who wouldn’t want to have this on their resume?
• We are friendly and we like it that way: At Huawei, we have a nice working environment. Doors are open, and people collaborate with each other in a non-political manner. It’s fun coming to work!
• We offer international real professional development opportunities. Anywhere you are, Huawei is there!
• We are diverse, and we embrace it - We have more than 150 nationalities worldwide. Working at Huawei, not only will you grow as a professional, but you will enrich your life!
Main Responsibilities:
• Knowledge Creation Project Management:
• Responsible for local service and sales knowledge creation
• Review and optimize product knowledge and do the knowledge localization, assure the product knowledge is suitable for local consumers
• Push related responsibility persons create knowledge according to WEU knowledge creation, publish, promotion process
• Knowledge Requirements and Correction Management:
• Handling and tracking employees knowledge feedback progress in Huawei internal system
• Analysis and experience Huawei official website and Hicare APP knowledge quality and make the related optimization
• Knowledge Base Promotion and Optimization:
• Responsible for pushing local service team to use Huawei internal knowledge system
• Collect Huawei internal knowledge system optimization suggestions from local team and push HQ to optimize
Requirements:
• General requirements:
• Strong communication skills, you have a natural talent to work with people from different cultures and backgrounds
• Highly organized and target orientated
• Able and eager to learn new skills
• Experience:
• It will be better that familiar with the consumer products
• It will be better that have call center knowledge management or repair center technical support experience
• Language
• Fluent in Chinese and English
Contact info:
Please send your detailed Resume/CV (photo attached) in English via E-Mail to pooi.khay.chong@huawei.com indicating the position you apply for.