Job summary:
Reporting to the Freight Business Line Manager, the role holder will be responsible to coordinate, administer and analyse the billings and reporting between SF Express in West Europe Region, suppliers and the customers. The main responsibility is to administer, record keeping and coordinating all the billing activities accurately and in a timely manner. The role holder will work closely with colleagues from the Frankfurt Airport, and therefore, he or she would also support the team on ad-hoc duties. The ideal role holder would have at least one year’s experience in an administrator position that has involved in invoicing and billing. It is desirable if the role holder has worked in the logistics and transport industry.
Key responsibilities:
• Liaising with the suppliers and customers on the invoicing and performing account reconciliation (i.e. ensuring and comparing two sets of records to check that figures are correct and in agreement).
• Liaising with internal and external stakeholders to collect the financial data related to billing and financial reporting efficiently and effectively.
• Managing all the invoicing generation and payments on the internal system in a timely manner.
• Liaising with the Finance Department on the cost accruals and supporting them on their analysis on a regular basis.
• Managing and updating records and coordinating the internal reports effectively.
• Collaborating with the customer service team and the sales team to ensure the overall delivery and customer experience are in a great standard as expected by our customers.
• Supporting other colleagues from the operations department on other ad-hoc duties.
• Ensuring all data and records are kept up to date and following the General Data Protection Regulations (GDPR) guideline in a confidential and professional manner.
• Travelling to other offices outside of Frankfurt Airport occasionally may be required.
Knowledge and Skills:
Have a strong attention to detail and accuracy.
Could act on his or her own initiative to logically resolve the issue.
Have the customer centric mindset and be reliable.
Have the ability to work closely with stakeholders from different professional backgrounds and ensure all actions are acted upon.
Ability to prioritise a varied workload and meet demanding deadlines.
Adaptable, curious and willing to embrace change and contribute to a continuous programme of improvement, with a commitment to personal and professional development.
Competent to use the Microsoft package and intermediate level in Excel.