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标题: ⭐⭐招聘在德全职【技术支持工程师】⭐⭐ [打印本页]

作者: ky_622c4010e    时间: 22.12.2021 07:57
标题: ⭐⭐招聘在德全职【技术支持工程师】⭐⭐
本帖最后由 ky_622c4010e 于 27.12.2021 04:25 编辑

中国3D打印独角兽企业-黑格智造
公司&岗位概况:
总部在广州,公司目前800人,在美国、中东均有设立办公室,目前打算在欧洲拓展业务,招聘1位在德全职技术支持工程师,负责德国以及周边欧洲国家的技术支持工作,未来可能帮助黑格在德国搭建欧洲办公室及团队,希望是理工科背景毕业5年内的候选人。
有意者请联系微信&WhatsApp:+86 19926002689
Linked in: Yidan(Alice) Huang
Technical Support Engineer
Responsibilities
1. Work with overseas sales toconduct on-site or video field survey of customer workplace, and provide siteimprovement proposal
2. Conduct equipment installation,testing and commissioning;
3. Provide full process training toclient including scanner operation, software operation, and 3D printeroperation;
4. Provide technical assistance andsupport for incoming questions and issues. Walk customers throughtroubleshooting process;
5. Follow up with customers,provide feedback and see problems through to resolution;
6. Ensure proper recording,documentation and closure of all incidents;
7. Develop service procedures,policies and standards for Technical Support, implement processes needed todelight our customers;
8. Manage day-to-day serviceactivities;
9. Recruit, lead, mentor, motivateand develop Technical Support Specialists to ensure we provide world classservice and support;
10. Track, monitor, report andanalyze Technical Support and customer success metrics, highlighting trends andoutlining next steps;
Requirements:
1. Bachelor degree in engineeringor above;
2. Fluent in English
3. Able to travel overseas;
4. Not less than 1 years’ experience in technical support environment;
5. Proven ability to manage andlead team;
6. Skilled in using CAD, canunderstand the schematic diagram, understand PLC, have advanced electriciancertificate is preferred;
7. Excellent customer-facing /interpersonal skills with strong business sense;
8. Excellent listening andpresentation skills;
9. Advanced troubleshooting andmulti-tasking skills;
10. Able to quickly and effectivelylearn Heygears technology;
11. Able to be flexible withdynamic, growing company.


作者: ky_622c4010e    时间: 24.12.2021 04:07
欢迎大家积极投递简历~
作者: ky_622c4010e    时间: 24.12.2021 04:07
欢迎大家积极投递简历~
作者: ky_622c4010e    时间: 27.12.2021 04:22

欢迎大家积极投递简历~
作者: ky_622c4010e    时间: 5.1.2022 03:50
欢迎大家积极投递简历~




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