erson Specification</b></span><br /><br />Essential knowledge/skills: <br />In-depth, current, technical knowledge of: Routing, Switching, Voice over IP, NGN, IMS<br />Telecommunication Protocols/Standards (SS7, SIP, H323, MGCP,H248 ,TCP/IPetc) knowledge,<br />roven ability to diagnose and localise issues using logical analysis techniques.<br />Ability to understand the commercial environment whilst focusing on technical issues. <br />Ability to work across cultural and organisational boundaries, and operate successfully in an intense business environment.<br />Ability to work with customers, internal business unit organisations, and third party vendors.<br />Ability to live with occasional night shifts and long-term business trips.<br />Ability to perform job functions to standards under pressure of tense/confrontational situations.<br />Ability to remain calm and courteous with demanding/difficult customers and/or situations.<br />Ability to provide concise and clear, written and verbal reports in German/English/Chinese.<br />Ability to work independently.<br />Fluent communication in English/German/Chinese. <br /><br /><br />Essential experience: <br />With experience working on telecom industry will be priority.<br />roven ability to interact with diverse customers in a multi-cultural environment.<br />roven ability to communicate in German/English with customers and colleagues to their understanding.<br />roven ability to provide legible communication. <br /><br />Essential qualification(s): <br />Diploma/master degree or above in a relevant technical discipline.<br />Basic literacy and numeric skills<br />Computer literate(windows and unix server, MS office serious)lace of work: Koeln(may be varied), Germany <br /> <br />Reports to: European/Germany Core Network Service Manager and GE Service Director <br />Key Relationships: Internal: Core Network Sales Manager, SDM, TAC Manager, PM, Bidding Manager, Training Manager <br />External: Customers, Subcontractors, Service Partners of Huawei<br /><br /><br /><span style='font-size:10pt;line-height:100%'><b><br />Job Description </b></span><br /><br />urpose of role: <br />To offer technical support to both Pre-sales and Post sales business to Partner or Customer on Huawei NGN Network products. <br />Job responsibilities: <br />1) Presales support <br />resales testing support, holding workshops with customer or partner on technical issues. <br />Bidding support on technical and engineering related part. <br />Follow up issues that may arise during testing/workshop/bidding activities. <br />2) Engineering support<br />Supervising project engineering process, including hardware and software supervision, acceptance test.<br />Onsite support for site survey, installation or commissioning when necessary. <br />Interface with engineering partner to locate technical problems that may arise during the engineering process. <br />3) Maintenance support.<br />Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.<br />On site support in case of major or critical problems that can’t be solved by customer or local subcontractor according to SLA.<br />Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process.<br />4) Training support<br />Conduct training of site survey and design for local subcontractor before they carry out site survey<br />Assist trainer from HQ or EU region to conduct training of hardware installation and system commissioning for local subcontractor or service partner.<br />Assist trainer from HQ or EU region to conduct training for customer. <br />Review of this job description: <br />This job description is an outline indicator of general areas of activity and may be amended in the light of changing needs within Huawei Technologies Co., Ltd.
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