B2X Care Solution招聘[Solution Designer]

michelle大米

B2X is a premier provider of end-to-end customer caresolutions to global high-tech industries. With its unique after-sales servicesolution portfolio, B2X supports manufacturers of consumer electronics andinsurances in managing their global service business. State-of-the-art customersupport, call center, repair and logistics fulfilment solutions are providedthrough an integrated business process and systems platform, supported by atriple-digit number of world-class service partners around the globe.

B2X is passionate toachieve the ideal trade-off between service innovation and operationalexcellence for its customers, creating sustainable value through growingconsumer loyal

Solution Design / Bid Project Manager

In this pivotal role between Sales, Operationsand Corporate Functions, we are looking for an open-minded, positive andmotivated peer thriving on opportunities to both drive top-line sales as wellas impacting bottom-line results by closely co-operating with all B2X-internalteams as well as current and potential clients.

Your key responsibilities:

·        Directcontact to current and potential clients to discuss requirements and tailorindividual solutions

·        Collaboratewith Account Management and Business Developers when creating and presenting proposalsand responses to RfQs and informal proposal requests

·        Builda Bid Project Plan and assign tasks and input requests to internalstakeholders; track progress and follow-up with stakeholders on missing input

·        Validateand discuss input from stakeholders based on logical checks and experiencesTake ownership for Solution Creation and Documentation in Word, PowerPoint orweb-based collaboration platforms

·        BuildBusiness Cases and Bid Simulation Models in Excel; calculate and negotiatepricing

·        Ensurealignment and approval of the solution and business case across allstakeholders (incl. senior management)

·        Continuouslyrefine the scope of the proposal in the discussion with the client

·        Drivecontract negotiations

·        Handoversuccessful bids to Operations after contract signature and support operationalramp-up

·        Occasionallytake responsibility implementing and running day-to-day operations of newclient-projects

·        Designgeneric solutions for future offerings in co-operation with the ProductManagement team

Your qualifications:

·        At least 1 years of work experience in projectmanagement, management consulting or electronics industry; customer careexperience is beneficial but not mandatory

·        Stronganalytical skills with a proven passion for detail

·        Staminato deliver results with a strong bias for action

·        Openand positive attitude towards working within a multicultural team across theglobe; trust-building competence with a focus on expectation management

·        Identifiesthe communications needs of each stakeholder group in conjunction with businessowners and subject matter experts.

·        Goodknowledge and experience in Business Plan creation, Process Analysis andDocumentation with Word, PowerPoint and Visio

·        Excel-savvywith experience in business modelling and simulation; Access skills aredesirable, but not mandatory

·        Fluentin Chinese verbal and writing, any additional language is a plus

What we offer:

·        Aversatile, international area of responsibility with which you are at the pulseof the company and taking a pivotal role influencing crucial decisions

·        Amulti-cultural company

·        Working location: Munich (2month)+ China, Shenzhen

·        Theopportunity to manage the need for your (international) travel self-controlled,within limited bandwidths

·        Colleagueswhich are more than happy to welcome youty and reducing service costs.

Are you interested?

Please provide your resume, references and salaryexpectations to jobsapac@b2x.com

michelle大米