华为杜塞现需Project Assistant (Ticket Center)

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华为杜塞现需以下岗位

Project Assistant (Ticket Center)

Support ensuring the work-order flow between the customer and Huawei project teams to meet key milestones in accordance with time plan and agreed SLAs with minimal risks.

Job location: Dusseldorf

Main Responsibilities:

·         Project assistant in SLA and milestone control

·         Receive work-order tickets from customer ticket systems

·         Update the status of customer work-order tickets, dependent on the progress

·         Raise corresponding task tickets to project internal teams according to defined workflow

·         Track the status of tasks and corresponding SLAs

·         Reporting about SLAs & KPIs

·         Escalate if SLA in risks

Requirements:

·         Very accurate and efficient working style

·         Excellent communication and reporting skills

·         Bachelor degree or short before graduation

·         English and German fluency is needed

·         Experience with Remedy ticketing system is preferred

Project background:

·         Pure professional service, in telecom planning and engineering domians



Potential Growth path:

·         Project contral manager

·         Process super user, be experience expert in some processes



Contact us


Please send your CV in English/German/Chinese via email to di.liu2@huawei.com indicating the position you are applying for, your motivation to join, and your earliest start date.  Valid date is  till 15.07.2018.