Autel Europe在德国招聘远程修车专家

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AUTEL is hiring Remote Car Repair Expert in German

About Autel：

Autel Intelligence is a fast-growing manufacturer and supplier of professional diagnostic tools, TPMS system products, ADAS calibration equipment and related accessories in automotive aftermarket.

Established in Shenzhen, China in 2004, Autel is now a listed group with more than 2,000 employees.

Autel Intelligence has global offices including New York, California, Munich, Venice, London, Dubai, Kanagawa, São Paulo, Shenzhen, Changsha, and Xi’an.

Job description:

· Ability to remotely solve the auto repair problems online, including programming, clearing the error codes, troubleshooting

· Pre-sales/post-sales technical support of the remote expert products

· Solve the customer technical questions and feedback their needs

· Communication and cooperation between the customers and the R&D department

· Sorting, summarizing, and analyzing customer data

Job requirements:

· Professional training or above degree, with knowledge in auto repair, communications, machinery, instrumentation, automotive service engineering, automotive application engineering, etc.;

· 5+ years related Experience

· Fluent in English and German, any other European language is a plus

· Excellent learning ability, good service consciousness

· Teamwork and intentional communication skills

What we offer

With a professional and academic leadership team globally, we offer continuous career growth, international opportunity, and a very competitive salary and bonus.

Office location and entry time:

Work location: Munich

Entry time: ASAP

AUTEL 在德国招聘 远程修车专家 (1人)

关于Autel：

Autel Intelligence 是一家快速发展的专业诊断工具、TPMS 系统产品、ADAS 校准设备以及汽车后市场相关配件的制造商和供应商。

Autel 于 2004 年在中国深圳成立，现在是一家拥有 2000 多名员工的上市集团。

Autel Intelligence 在全球设有办事处，包括纽约、加利福尼亚、慕尼黑、威尼斯、伦敦、迪拜、神奈川、圣保罗、深圳、长沙和西安。

工作职责：

• 能够在线远程为客户解决汽修相关问题的处理，包括编程，清码，故障解疑，及时反馈客户需求
• 负责海外远程专家市场的售前/售后技术支持工作，包括英文，德文邮件、通信软件在线及电话沟通
• 作为面向海外客户的技术沟通和交流窗口，及时处理海外客户反馈的产品技术问题
• 负责跟踪客户反馈的技术问题并最终解决，搜集客户需求并对研发部门进行反馈
• 负责客户问题的整理，汇总，分析，协助提升研发部门解决问题的效率以及问题规避能力
  

任职要求：

• 专业培训及以上学历,需具备汽修，通信、机械、仪器、汽车服务工程、汽车运用工程等专业知识
• 需具有相关5年以上工作经验，可英语，德语顺畅交流，有其它语言能力更佳
• 工作思路条理性强，具有较强执行力，良好的抗压能力，团队意识好
• 学习能力较强，服务意识佳，责任心强，工作细致、严谨
• 有较强的自我驱动能力
  

我们提供什么：

在全球拥有专业和学术的领导团队，我们提供持续的职业发展、国际机会以及极具竞争力的薪酬和奖金。

工作地点：慕尼黑

联系邮箱：xiaoyu.xi@autel.com