Windeln慕尼黑招聘Junior Supervisor Customer Service (m/f/d)

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Windeln慕尼黑招聘Junior Supervisor Customer Service (m/f/d)

Standort DE-München
Kennziffer 2019-1445  
Tätigkeitsbereich Customer Care

Wer sind wir?
windeln.de SE is one of the leading online retailers for baby, toddler and children products in Europe and for customers in China. We focus on the needs of young families and supply more than 50,000 products from around 500 brands which our customers can order comfortably online. The broad product portfolio includes everything from diapers, baby food, children’s furniture, toys, clothes and strollers to child car seats and furniture. As a stock-listed company, we are present in six European countries as well as in China and are constantly expanding our business in existing markets.


Was werden Deine Aufgaben sein?
Your responsibilities

Support the supervision of the Chinese Customer Service Center in China, including TP team for TMall
Documentation and optimization of Customer Services processes
Quality assurance to ensure compliance with processes and service levels
Professional handling of complicated customer enquiries and high escalated complaint in cooperation with internal departments
Analysis of customer contacts for detecting and resolving pain points in consultation with internal departments
Preparation and revising of text templates for Customer Service, as well as translation of e.g. group processes, regulation, etc. into Chinese language
Taking over reporting tasks
Was zeichnet Dich aus?
Your profile

You have a degree in economics/business administration or comparable experience
Prior experience in Customer Service or related fields is a plus
On top of your Chinese Mandarin skills on a native speaker level, you are fluent in English. German is a plus
Good understanding of Chinese Ecommerce market and Chinese customers
Besides being customer-oriented, you have excellent communication skills and love dealing with people
Was bieten wir Dir?
Our offer

Scope for individual initiatives, responsibility and the possibility to come up with own ideas
A steep learning curve by taking over own projects and challenging tasks
Insights in processes and structures of a fastgrowing E-Commerce enterprise
Direct communications and flat hierarchies in a dynamic and international team
Coffee as much as you like and fresh fruits daily
Interessiert?
Interested?

Then we'll look forward to receiving your complete application documents addressed to Sara-Louisa Teyerl, indicating a possible start date and salary expectations.

在线申请：https://germancareers-windeln.ic ... r-customer-service-(m-f-d)/job?mobile=false&width=698&height=500&bga=true&needsRedirect=false&jan1offset=60&jun1offset=120